Privacy Policy - Concordia Research Chems

Privacy Policy

Last Updated: January 2026

This Privacy Policy explains how Concordia Research Chems LLC (“we,” “our,” or “us”) collects, uses, and protects information when you visit or make a purchase from our website. By accessing or using our website, you consent to the data practices described in this policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information: Name, email address, billing address, shipping address, phone number
Payment Information: Processed securely by third-party payment providers; we do not store full credit card numbers
Account Details: Login credentials (encrypted) and purchase history
Technical Data: IP address, browser type, device type, referring pages, and usage analytics
Cookies & Tracking: Website preferences, session identifiers, cart activity, and saved login settings

2. How We Use Your Information

We may use collected information for the following purposes:

To process and fulfill orders
To verify identity and prevent fraud
To improve website performance and user experience
To provide customer support and respond to inquiries
To send order confirmations, shipping updates, and service-related communications
To send promotional emails or newsletters if you opt in

3. Legal Basis for Data Processing

We process personal data under one or more of the following legal grounds:

Your consent
Performance of a contract (order fulfillment)
Compliance with legal obligations
Legitimate business interests, including security and fraud prevention

4. Sharing Your Information

We do not sell or rent personal information. Limited data may be shared with:

Payment processors for secure transaction handling
Shipping carriers and logistics providers
Service providers such as analytics platforms or email systems
Government or regulatory authorities when required by law

5. Cookies and Tracking Technologies

We use cookies, tracking pixels, and analytics tools to enhance user experience, remember preferences, monitor traffic, and support marketing efforts. You may disable cookies in your browser settings; however, some website features may not function properly as a result.

6. Data Retention

We retain personal information only as long as necessary for order processing, legal compliance, fraud prevention, and legitimate business purposes.

7. Data Security

We implement commercially reasonable safeguards to protect your information. While we strive to protect your data, no online transmission or storage system is completely secure, and absolute security cannot be guaranteed.

8. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including:

Access to stored personal information
Correction of inaccurate or incomplete data
Request for deletion of certain information
Opt-out of marketing communications or tracking technologies

Requests can be submitted to sales@concordiarc.com.

9. Email & Marketing Preferences

If you opt in to receive marketing emails, you may unsubscribe at any time. Transactional communications (such as order confirmations and shipping notices) are required and cannot be disabled.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of external sites.

11. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If such information is discovered, it will be deleted.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes become effective upon posting. Continued use of the website constitutes acceptance of the revised policy.